Designing Employee
Self Service
Portal.
Employee Self-Service Portal is an internal communications platform that brings together the Corporate and their employees for a shared goal.
client: reliance industries
The challenge
Create a universal portal that serves all the employee needs and employer and employee communications.
Translating the Web interface to the mobile interface with intuitive user-centred design.
Create an in-house solution for project management software to manage tasks, projects, and scrum teams.
The Goal
Company communicators desire a single location where they can communicate with and engage all employees across all channels. Employees, whether desk, frontline or remote, desire an easy and user-friendly approach to communicate with their organization.
My role
Lead UX designer, UX researcher
and Visual Designer
Responsibilities:
Foundational user research, wireframing, prototyping, user testing and post launch user research
Understanding the user
User research
Personas
Problem statements
User journey maps
User research: summary
I have conducted extensive qualitative research throughout the departments in the company to find that there were a lot of differences between what the employees want and what the corporate think their employees need. Below are few quotes which highlight the contrast.
Corporate: “We are proud of the chatbot feature. It's modern and everyone in the industry is using it. It's so elegant!" - Business Leader
Users: "I hate the chatbot, It's useless".
"It's easy to call ESS instead of typing and hoping the bot takes me where I want, which never happened by the way".
Corporate: "We built great tools for our employees to make things easy for them but nobody is using them. We don't know why? "
Users: " I have to go into the folder after a folder to find a document and sometimes even 4 different subfolders to find that ONE document I need. And it's a nightmare if I have to collect different documents all at once."
User research: Pain Points
Regular Email overload and lack of overall communication and feedback
Device Chaos and in consistent interaction and Visual design
Balancing internal and external information, and overload of irrelevant information
Chaos in interdepartmental Project as the tools and frameworks differ from each departments
User Personas
Lakshmi's Journey
Goal:
Create a new project and add all the teammates
Srikanth's Journey
Goal:
Open up a conference call with your teammates and share files
Raj's Journey
Goal:
Finish tasks in Time sheets, HR, Form 16 or any app in 2-3 clicks
Starting the design
Paper wireframes
Digital wireframes
Low-fidelity prototype
Usability studies
Paper Wireframes
Low - fidelity prototype
Hi - fidelity prototype
Internal Communications
Goals:
Reach Everyone Engagement Scalable
Project
Goals: Integration Right Features Track KPI's Transperancy
Quick Shortcut
Goal:
Tailored UX
Smart IA
Edge Cases
